This agreement covers support for plugins developed by Sourcesense. The support can be provided to customers that have purchased the Add-On via Atlassian Market Place. This agreement may be revised.
Customer support standards:
When requesting support via the channels listed below, customers can expect a response within one business day and reasonable attempts to resolve the problem. There are no guarantees regarding successful resolution or any compensation in case of failure to resolve the issue.
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Support can be requested in English or Italian language. |
🕑 Support operation hours:
Customers can expect support during CET business hours, i.e. Monday - Friday, 9:00. AM - 6:00. PM
Customer support by product:
Multi-Level Cascading Select:
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