Custom fields added to a request type in JSM will automatically hide and cannot be made visible, making it impossible to provide custom field types for JSM.
Jira Server / Data Center:
In Server / Data Center instances, yit’s it’s possible to add a custom field in the selected request type and decide to hide it (giving a preset value that will be shown once the issue is created) or show it (so that the client can choose a selection).
Jira Cloud:
In a Cloud instance, however, there is no option to make any custom field visible to the client. This means that the custom field can only contain preset values selected in advance by the portal administrator.
